These Terms of Sale are part of Washos’s Terms of Use and are additional terms by which all Users or guests abide when using the Service.

 Wash packages

 Washos offers three different wash options for three broad car types.

 Prices and wash packages contents are subject to change at Washos’s discretion; all such changes will be reflected on washos.com.

 Payment terms

 Bookings are charged upon completion of the service requested. Washos is a cashless service and may only process payment through a Valid Credit Card.

 Only payments by the following credit cards are accepted:

 Visa, MasterCard, American Express, Discover Network, JCB Cards, Dinner Club International

 Any Card Declined will lead Washos to ask the customer to find a solution for the payment of the service provided. Washos will start a collection process 48 hours after getting the customer’s Credit Card refused.

 Late Cancellation & Reschedule

 You may reschedule or cancel an appointment up to 2 hours before the due date.

 However, inside of 2 hours, a $20 fee is charged to compensate the detailer. This rule applies to any retail price.

 Any cancellation or reschedule that is done within 15 minutes will always be free of charge even for a short notice request.

 Satisfaction policy

 At Washos, we care about making you happy. Hence, if you are not satisfied with the job, let us know what we went wrong and we'll send the detailer back to fix what needs to be fixed at no additional cost to you.

 All requests referring to our satisfaction policy should be sent within 48 hours following the job date. Past this time, we cannot send the detailer back.

 Promotional codes

 Where members have a valid promotional code to redeem, they may use it towards the payment of their booking.

 Promotional codes are handed out by Washos, at Washos’s discretion, to groups of Users or individual Users via various means of communication, included but not limited to, newsletters and social media.

 They may be redeemed directly at checkout, by entering the code in the field provided.

 Rain Checks

 Unfortunately, we can't control natural elements. For that reason, we do not offer any rain checks. Please make sure you check the weather before you book an appointment.

 Appointment time

 Due to traffic or exceptional circumstances, our technician might arrive late. You may Cancel/Reschedule an appointment only when Washos’s technician is late more than 20 minutes.

 Below that 20 minutes, cancellations & reschedules are still subject to the “Late Reschedule & Cancellation” section of the terms. Washos shall do its best to let you know about any delay in delivery.

 Coupon & Referral Policy

From time to time, Washos may offer a referral program which enables you to earn credits redeemable for Washos services by sharing a unique referral link provided to you by Washos (“Referral Link”) with your friends.

 Note that combining credits & coupons is not possible.

 To qualify for credits, the referred customer must be a new customer of Washos and use your Referral Link to sign up for the Services. You may not collect referrals by:

  •  self-referring by using multiple or false names, identities, accounts or email addresses; 
  •  referring anyone who is an existing Washos customer, including an existing customer with an account under an alternate email address; 
  •  using spam or sending unsolicited emails to persons they don't personally know to collect referrals, or otherwise violating any applicable law, rule, regulation or third party terms of use; 
  •  posting on message boards, public forums, coupon sites or other online venues; 
  •  permitting another individual to use the referring customer’s account; 
  •  referring fake people to Washos, impersonating another person, or otherwise providing Washos with false or misleading information; 
  •  using the Referral Link in any manner that is disparaging or that otherwise portrays Washos in a negative light; or 
  •  referring customers in violation of any other restriction we impose on participants in our referral program in our discretion upon prior notice. 
  •  If Washos determines in its sole discretion that there has been a violation of these terms, Washos reserves the right to cancel or rescind any accrued credits and/or determine that either or both the referred customer and referring customer are ineligible to participate in this or future offers. Referring customers may also be liable for civil and/or criminal penalties under applicable law. Washos reserves the right to void, verify or adjust credits at any time prior to or following posting and redemption.