You are about to enjoy the Washos experience.

But before, we want to make sure you know everything about how we operate:

• Your membership is billed automatically each month or each year and starts on the day you sign up.
• The minimum membership period is 12 months, with a $59 early termination fee if canceled early. After 12 months, you can cancel without a fee.
• Membership fee is non-refundable.
• Members may pause their membership up to twice per calendar year. Each pause must last for a full 30-day period, and partial pauses or shorter durations are not permitted. Membership will automatically resume at the end of the 30-day pause period. 
• Additional promo codes can’t be applied to the membership prices.
• Credits can be applied to the order but not the monthly/annual membership fee or cancellation fee.
• Bookings made through memberships are not eligible for loyalty program rewards.

• Customer Concerns. Report any service issue within forty-eight (48) hours of completion; WashOS will work in good faith to resolve it.
• Service Duration. Booking times are estimates only. Properly finished work completed faster does not trigger refunds or credits.
• Damage Coverage. WashOS will pay documented repair costs for physical damage directly and solely caused by the service, up to US $5,000 per appointment. Claims above that amount must be pursued with the independent vendor.
• Repair Option. WashOS may either (i) arrange and pay for repairs through a vendor of its choice or (ii) reimburse reasonable repair costs; cash reimbursement is not guaranteed.
• Aggregate Cap. Total recovery from WashOS under this Guarantee is capped at US $5,000 across all incidents and remains subject to the general “Limitation of Liability” in Section 6.
• Exclusions. This Guarantee does not cover: (1) mechanical, electrical, or electronic components; (2) pre-existing, worn, or latent damage; (3) aftermarket modifications such as wraps, electronics, or accessories (4) damage caused by weather or other force-majeure events; (5) work outside the scope specified by the customer at booking.
• Documentation & Claim Procedure. The customer must (1) submit the in-app/website claim form within 48 hours of service completion and (2) provide clear, date-stamped photos or comparable proof of vehicle condition before the service within the same 48-hour window. Missing either deadline voids the claim.
• Fraudulent Claims. Any false, misleading, or inflated claim voids this Guarantee and subjects the claimant to the penalties for false information already stated in these Terms of Use.
• Primary Insurance for Large Claims. For losses exceeding US $5,000, the customer must first seek recovery from the vendor’s insurance or the vendor directly before requesting additional relief from WashOS.
• No Consequential Damages. Only direct repair costs are covered. Loss of use, diminished value, rental fees, business interruption, or similar consequential damages are excluded, consistent with Section 6 limitations.
• Sole Remedy. The remedies in this Section are the customer’s exclusive remedy and WashOS’s entire liability for dissatisfaction or damage arising from a service.

• self-referring by using multiple or false names, identities, accounts or email addresses; 
• referring anyone who is an existing Washos customer, including an existing customer with an account under an alternate email address; 
• using spam or sending unsolicited emails to persons they don't personally know to collect referrals, or otherwise violating any applicable law, rule, regulation or third party terms of use; 
• posting on message boards, public forums, coupon sites or other online venues; 
• permitting another individual to use the referring customer’s account; 
• referring fake people to Washos, impersonating another person, or otherwise providing Washos with false or misleading information; 
• using the Referral Link in any manner that is disparaging or that otherwise portrays Washos in a negative light; or 
• referring customers in violation of any other restriction we impose on participants in our referral program in our discretion upon prior notice. 
• If Washos determines in its sole discretion that there has been a violation of these terms, Washos reserves the right to cancel or rescind any accrued credits and/or determine that either or both the referred customer and referring customer are ineligible to participate in this or future offers. Referring customers may also be liable for civil and/or criminal penalties under applicable law. Washos reserves the right to void, verify or adjust credits at any time prior to or following posting and redemption.