What happens if something was damaged or is missing?

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Washos is committed to making things right when issues are reported promptly.

If you experience a service issue or believe your vehicle was damaged during a Washos appointment, you must report it here within 48 hours of service completion.

Damage claims

  • Washos may repair or reimburse direct physical damage caused during the service, up to $5,000 per appointment.
  • To be eligible, you must submit clear, date-stamped “before” photos of the affected area within the same 48-hour window.
  • Washos may choose to arrange repairs through a provider of its choice or reimburse reasonable repair costs. Cash reimbursement is not guaranteed.

What is not covered

  • Claims exceeding $5,000 per appointment
  • Mechanical or electrical issues
  • Pre-existing damage
  • Undisclosed aftermarket items
  • Force majeure events
  • Work outside the scope of the booked service

These claims must be pursued directly with the independent service provider.

Personal items
Washos is not responsible for personal items left inside the vehicle. Customers are strongly encouraged to remove valuables before service, as lost, missing, or discarded personal belongings are not covered.

Limitations
Only direct repair costs are covered. Consequential damages—such as loss of use, diminished value, rental costs, or business losses—are excluded. The remedies described above are the sole and exclusive remedies for service-related issues.