I was charged for a booking that did not happen.

We’re sorry about the confusion—let’s get this sorted out.

If you were charged for a booking that didn’t take place, please contact our Customer Support team and we’ll review the charge right away.

In some cases, this may be related to a recurring plan, which automatically schedules bookings. You can cancel a recurring plan directly from your account at any time. If you’d prefer, you can also email us at [email protected], and we’ll take care of the cancellation and billing review for you.

Our team is here to help and will make sure this is resolved as quickly as possible.